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GRIDIRON GUARANTEE (f/k/a MONEY BACK)
CBSSports.com Football Commissioner
II. Traditional Gridiron (Money Back) Guarantee for CBSSports.com Fantasy Football Commissioner:
It is CBSI's intention to provide the best fantasy sports league management services available anywhere. We want to earn your business and keep it. If for any reason the CBSSports.com user who pays for the 2011 CBSSports.com Fantasy Football Commissioner Product (the "Customer") is unsatisfied with the CBSSports.com Fantasy Football Commissioner Product experience, CBSSports.com will refund the fee paid for the 2011 CBSSports.com Fantasy Football Commissioner League (the "League(s)"), subject to the following conditions:
The Customer requests a refund any time through the later of: (i) 11:59 p.m. Eastern Standard Time on Tuesday, October 5, 2011; or (ii) the end of week 4 of the 2011-2012 NFL season.
Customer's League is in compliance with the 2011 CBSSports.com Football Commissioner Terms of Use.
Refunds will not be provided to individual "team owners", only to a Customer that wishes to discontinue a League. There will be no partial refunds.
Refunds will be credited to Customer's credit card account used to pay for the League's fee.
Refunds will be processed as soon as the refund request is authenticated by CBSI's Fantasy Support Staff. When a refund is processed, the associated League will be discontinued (i.e. it will no longer be accessible for use).
To request a refund, please contact CBSI's Fantasy Support Staff. The Fantasy Support Staff can be contacted by the Customer through the Help menu in the Leagues. page. Once in the Help menu, click Help Center (to verify authenticity of email refund requests, follow-up contact will be required before the refund is processed).
CBSI reserves the right to discontinue and/or alter the Gridiron Guarantee at any time.
IMPORTANT: Due to the NFL season being scheduled to play in it's entirety, the "We Got Your Back" guarantee is no longer valid as of July 25, 2011.
I. We Got Your Back Guarantee for CBSSports.com Fantasy Football Commissioner:
In the event the 2011-2012 NFL regular season is shortened from the existing sixteen (16) games per NFL team regular season:
(i) CBSI shall issue a credit or refund to CBSI's users who have purchased a 2011 CBSSports.com Fantasy Football Commissioner Product (the "Customer(s)".), for Customers of existing 2011 CBSSports.com Fantasy Football Commissioner Leagues (the "League(s)"), to be processed as detailed below, for every game of the sixteen (16) games per NFL team in the 2011-2012 NFL regular season that is not played. (By way of example, if the 2011-2012 NFL regular season of sixteen (16) games to be played per NFL team, is shortened by three (3) games, wherefore the 2011-2012 NFL regular season consists instead of thirteen (13) games to be played per NFL team; the Customers shall receive a credit or refund for the three (3) games not played). The credit or refund will consist of a prorated amount equal to 1/16 of the One Hundred Seventy-Nine Dollars and Ninety-Nine Cents ($179.99) full price of the 2011 CBSSports.com Fantasy Football Commissioner Product, which comes to the amount of Eleven Dollars and Twenty-Five Cents ($11.25) per game (179.99 ÷ 16=11.25). (By way of example, the credit or refund is calculated as follows: if the 2011-2012 NFL regular season is shortened by three 3 games, multiply 3 by the amount per game of Eleven Dollars and Twenty-Five Cents ($11.25) this comes to the amount of Thirty-Three Dollars and Seventy-Five Cents ($33.75) (11.25 × 3=33.75). In this example, CBSI will give a credit or refund to the Customer in the amount of Thirty-Three Dollars and Seventy-Five Cents ($33.75).
Customers shall automatically receive a credit towards the purchase of a 2012 Fantasy Football Commissioner Product for the applicable amount, if any.
Refunds shall be issued subject to the following conditions:
Customers must request a refund at any time before the Got Your Back Guarantee expires.
Customer's League must be is in compliance with the 2011 CBSSports.com Football Commissioner Terms of Use.
Refunds will only be provided to the Customer of a League.
Refunds will be credited to Customer's credit card account used to pay for the League's fee.
Refunds will be processed as soon as the refund request is authenticated by CBSI's Fantasy Support Staff.
To request a refund, please contact CBSI's Fantasy Support Staff. The Fantasy Support Staff can be contacted by the Customer through the Help menu in the Leagues' page. Once in the Help menu, click Help Center (to verify authenticity of email refund requests, follow-up contact will be required before the refund is processed);
(ii) CBSI May discount, in its sole and exclusive discretion, the full price of the 2011 CBSSports.com Fantasy Football Commissioner Product of One Hundred Seventy-Nine Dollars and Ninety-Nine Cents ($179.99). In such event, Customers who have purchased a 2011 CBSSports.com Fantasy Football Commissioner Product at a discounted rate (i.e. Pre-Pay Offer or Early Bird Offer) shall receive a refund in an amount, the greater of: (a) an amount as calculated based on subparagraph (i) above; or (b) an amount equal to the amount by which the 2011 CBSSports.com Fantasy Football Commissioner Product regular full price is discounted. (For clarity and by way of example of calculating such amount equal to the discounted amount, if the 2011 CBSSports.com Fantasy Football Commissioner Product regular full price of One Hundred Seventy-Nine Dollars and Ninety-Nine Cents ($179.99) is reduced by ¼ which equals the amount of Forty-Five Dollars ($45.00), making the reduced price for a 2011 CBSSports.com Fantasy Football Commissioner Product the amount of One Hundred Thirty-Four and Ninety-Nine Cents ($134.99) (179-45=134.99), CBSI shall issue a credit or refund to all existing Customers who purchased a League during the Pre-Pay Offer period or the Early Bird Offer period in the amount of Forty-Five Dollars ($45.00)); or
(iii) Resulting in a season with eight (8) games or less, the 2011 CBSSports.com Fantasy Football Commissioner Product will be free and CBSI shall issue a credit or refund to the Customers of existing Leagues in an amount equal to the amount paid by the Customer for the 2011 CBSSports.com Fantasy Football Commissioner Product, as described above.
In the event the 2011-2012 NFL regular season is cancelled, CBSI shall issue a credit or refund to the Customers of existing Leagues in an amount equal to the League's fee amount paid by the Customer for the 2011 CBSSports.com Fantasy Football Commissioner Product. (By way of example, if a Customer paid the full League's fee for the 2011 CBSSports.com Fantasy Football Commissioner Product in the amount of One Hundred Seventy-Nine Dollars and Ninety-Nine Cents ($179.99), such Customer shall receive a refund, to be processed as detailed above, in the amount of One Hundred Seventy-Nine Dollars and Ninety-Nine Cents ($179.99); if a Customer paid the Pre-Pay Offer fee for the 2011 CBSSports.com Fantasy Football Commissioner Product in the amount of One Hundred Forty-Nine Dollars and Ninety-Nine Cents ($149.99), such Customer shall receive a refund, to be processed as detailed above, in the amount of One Hundred Forty-Nine Dollars and Ninety-Nine Cents ($149.99)).
The We Got Your Back Guarantee is not applicable if a League is purchased after a delayed or shortened season is announced by the NFL.
CBSI reserves the right to discontinue and/or alter the We Got Your Back Guarantee at any time, such discontinuation and/or alteration shall in no way affect a Customer who has qualified for the We Got Your Back Guarantee, as of the date of discontinuation and/or alteration. The We Got Your Back Guarantee is valid through the later of the conclusion of the 2011-2012 NFL regular season or December 31, 2011.
